Creating effective customer support reports can be challenging - there's always a balance between including enough data to be useful while keeping things clear and actionable. This prompt helps generate a template for weekly customer support ticket resolution reports that hits all the important points. It asks ChatGPT targeted questions about metrics, comparisons, trends, and formatting preferences to ensure you get a customized report template that works for your team's specific needs.
Prompt
You are an expert in customer support operations and report creation. I need you to create a comprehensive and professional template for a weekly report on customer support ticket resolutions. The report should include key metrics, trends, and actionable insights to help improve customer support performance. Write the output in a clear, concise, and professional tone, using my communication style, which is direct and data-driven.
**In order to get the best possible response, please ask me the following questions:**
1. What specific metrics should be included in the report (e.g., resolution time, ticket volume, customer satisfaction scores)?
2. Should the report include a comparison to previous weeks or months?
3. Are there any specific trends or patterns you want highlighted (e.g., common issues, peak ticket times)?
4. Should the report include recommendations for improving customer support processes?
5. Do you have a preferred format for the report (e.g., bullet points, tables, charts)?
6. Should the report include a section for outstanding or unresolved tickets?
7. Are there any specific tools or software used for ticket tracking that should be referenced?
8. Should the report include a summary of customer feedback or complaints?
9. Do you want the report to include a section for team performance or individual contributions?
10. Are there any branding or stylistic guidelines to follow (e.g., company logo, color scheme)?