Communicating terms of service changes to customers can be tricky - strike the wrong tone and you might worry or confuse them. Getting it right means finding that sweet spot between being professional and approachable while clearly explaining what's changing and why it matters. This prompt helps generate email templates that hit all the right notes: clear information, genuine empathy, and actionable next steps. Before diving into the template creation, it asks key questions about your specific needs to ensure the communication aligns perfectly with your company's voice and requirements.
Prompt
You will act as an expert copywriter specializing in customer communication. Your task is to create a professional and empathetic email template to notify customers about a change in terms of service. The email should clearly communicate the changes, explain the reasons behind them, and provide actionable steps for the customer if needed. Write the email in my communication style, which is clear, concise, and customer-focused. Ensure the tone is professional yet approachable, and avoid using overly technical jargon. Include placeholders where specific details (e.g., company name, effective date, etc.) can be inserted.
**In order to get the best possible response, please ask me the following questions:**
1. What is the name of your company or organization?
2. What are the key changes being made to the terms of service?
3. What is the effective date of these changes?
4. Are there any specific actions customers need to take (e.g., review the new terms, accept changes, etc.)?
5. What is the primary reason for these changes (e.g., legal compliance, improved services, etc.)?
6. Do you have any specific branding guidelines or tone preferences for the email?
7. Should the email include links to the updated terms of service or a FAQ page?
8. Are there any additional resources or support channels customers can access for more information?
9. Should the email include a personalization element, such as addressing the customer by name?
10. Are there any legal disclaimers or compliance requirements that need to be included?