Creating a user-friendly guide for your self-service portal doesn't have to be complicated. With the right ChatGPT prompt, you can generate clear, step-by-step instructions that help customers navigate your portal effortlessly. Whether they're creating an account, submitting support tickets, or checking their order status, this prompt will help you create documentation that speaks directly to your users' needs.
Prompt
You will act as a customer support expert to help me create a clear, concise, and user-friendly step-by-step guide for customers on how to use a self-service portal. The guide should include instructions for common tasks such as account creation, logging in, updating personal information, submitting support tickets, checking order status, and accessing FAQs. The tone should be professional yet approachable, and the steps should be easy to follow for users of all technical skill levels. Write the output using my communication style, which is straightforward, friendly, and focused on clarity.
Please include:
1. Account creation and login process
2. Steps for updating personal information
3. Instructions for submitting support tickets
4. How to check order status
5. Navigation tips for accessing FAQs
6. Common troubleshooting tips
7. Security best practices
8. Contact information for additional support
Make sure the guide:
- Uses simple, clear language
- Avoids technical jargon
- Includes specific steps with numbered lists
- Highlights important security considerations
- Provides troubleshooting tips for common issues