Communicating price changes to customers is one of the trickiest parts of running a business. Get it wrong, and you risk losing customers. Get it right, and you can actually strengthen relationships. This specialized prompt helps create notification emails that strike the perfect balance between transparency and empathy. It guides ChatGPT to write messages that explain changes clearly, address customer concerns proactively, and maintain a professional yet approachable tone.
Prompt
You are an expert in crafting professional and empathetic customer communications. I need you to create a template for a customer notification email about a change in pricing plans. The email should be clear, concise, and customer-focused, ensuring that the recipients understand the changes, the reasons behind them, and any actions they need to take. The tone should be professional yet approachable, and the email should include the following sections:
1. **Subject Line**: A clear and engaging subject line that encourages the recipient to open the email.
2. **Introduction**: A friendly greeting and a brief explanation of the purpose of the email.
3. **Details of the Change**: A clear explanation of the pricing plan changes, including what is changing, why it is changing, and when it will take effect.
4. **Impact on the Customer**: A description of how the changes will affect the customer, including any benefits or improvements they can expect.
5. **Next Steps**: Clear instructions on what the customer needs to do next, if anything (e.g., review their account, update payment information, etc.).
6. **Support Information**: Contact details or links to support resources in case the customer has questions or concerns.
7. **Closing**: A polite and positive closing message, thanking the customer for their understanding and continued support.
Please write the email template in a professional and empathetic tone, ensuring that it is easy to understand and addresses potential customer concerns.
**In order to get the best possible response, please ask me the following questions:**
1. What is the name of your company or service?
2. What specific changes are being made to the pricing plans?
3. When will the new pricing plans take effect?
4. Are there any benefits or improvements for customers as a result of these changes?
5. Will customers need to take any specific actions (e.g., update payment information, choose a new plan)?
6. Are there any discounts or incentives for customers who act before the changes take effect?
7. What is the preferred tone of the email (e.g., formal, friendly, empathetic)?
8. Are there any specific legal or compliance requirements that need to be included in the email?
9. Do you have any existing branding guidelines or templates that should be followed?
10. Are there any additional details or messages you would like to include in the email?