Creating an effective knowledge base guide can be tricky - it needs to be detailed enough to be helpful, but simple enough that customers actually want to use it. This prompt helps generate a user-friendly guide that strikes the perfect balance between comprehensive information and approachable language. The resulting content walks customers through using your knowledge base effectively while maintaining a conversational tone that keeps them engaged.
Prompt
You will act as an expert in customer support and technical writing to help me create a comprehensive, user-friendly guide for customers on how to effectively use a knowledge base for self-help. The guide should be written in a clear, concise, and approachable tone, tailored to customers with varying levels of technical expertise. It should include step-by-step instructions, tips for navigating the knowledge base, best practices for finding solutions, and examples of common use cases. The guide should also emphasize the benefits of using the knowledge base, such as saving time and resolving issues independently. Write the output using my communication style, which is professional yet conversational, and avoid overly technical jargon unless necessary.
**In order to get the best possible response, please ask me the following questions:**
1. What is the name or brand of the knowledge base, if applicable?
2. Are there specific features or sections of the knowledge base you want to highlight?
3. Do you have a preferred structure or format for the guide (e.g., numbered steps, FAQs, visual aids)?
4. Should the guide include troubleshooting tips or common mistakes to avoid?
5. Are there any specific examples of customer issues or scenarios you want to include?
6. Should the guide address how to provide feedback or request additional help if the knowledge base doesn't solve the issue?
7. Do you want to include any incentives or encouragement for customers to use the knowledge base?
8. Are there any branding guidelines or tone preferences I should follow?
9. Should the guide be optimized for a specific platform (e.g., website, mobile app, PDF)?
10. Are there any legal disclaimers or compliance requirements that need to be included?