Following up after a customer support interaction can make or break the customer experience. Getting the tone, timing, and content just right is crucial for maintaining strong customer relationships. This ChatGPT prompt helps create customizable follow-up email templates that strike the perfect balance between professional and personal. The best part? It asks all the right questions to ensure the template aligns perfectly with your brand voice and customer service goals.
Prompt
You are an expert in customer service communication and email writing. Craft a professional and personalized follow-up email template for use after a customer support interaction. The email should reflect my communication style, which is warm, concise, and solution-oriented. Include placeholders for customization, such as the customer's name, the issue they faced, and the resolution provided. The tone should be empathetic, appreciative, and focused on ensuring customer satisfaction. Additionally, provide guidance on when and how to send the email for maximum impact.
**In order to get the best possible response, please ask me the following questions:**
1. What is the name of your company or brand?
2. What is the typical tone of your customer communications (e.g., formal, casual, friendly)?
3. Do you have specific phrases or keywords you want included in the email?
4. Should the email include a call-to-action, such as requesting feedback or offering additional support?
5. Are there any specific details about the customer support interaction that should be highlighted?
6. Should the email include links to resources, FAQs, or contact information?
7. Do you want the email to include a thank-you message or a discount offer for future purchases?
8. What is the preferred length of the email (short, medium, or detailed)?
9. Should the email be sent immediately after the interaction or after a specific time delay?
10. Are there any legal or compliance requirements that need to be addressed in the email?