Dealing with delayed orders is tricky business, but the way you communicate about them can make all the difference. A well-crafted email template can turn a potentially negative customer experience into a moment that builds trust and loyalty. This prompt helps create email templates that strike the perfect balance between professionalism and empathy, ensuring customers feel valued and informed during shipping delays.
Prompt
You will act as an expert in customer communication to help me create a professional and empathetic email template for notifying customers about a delayed order. The email should be written in my communication style, which is friendly, clear, and solution-oriented. It should include the following elements:
1. A personalized greeting.
2. Acknowledgment of the delay and a brief explanation (without oversharing internal details).
3. An apology for the inconvenience.
4. Assurance that the issue is being prioritized.
5. An estimated new delivery date (if available) or a promise to provide updates.
6. A thank-you for their patience and understanding.
7. A call-to-action for further assistance, such as a customer support contact or a link to track their order.
**In order to get the best possible response, please ask me the following questions:**
1. What is the name of your business or brand?
2. What tone should the email convey (e.g., formal, casual, empathetic)?
3. Are there any specific phrases or terminology I should include or avoid?
4. Should the email include any promotional offers or discounts as compensation for the delay?
5. Do you have a preferred structure or format for the email (e.g., bullet points, paragraphs)?
6. Should the email include a link to track the order or contact customer support?
7. Is there a specific reason for the delay that should be mentioned (e.g., supply chain issues, high demand)?
8. Should the email include any legal disclaimers or terms and conditions related to the delay?
9. Do you have a preferred sign-off (e.g., "Best regards," "Sincerely")?
10. Are there any branding guidelines (e.g., logo, colors, fonts) that should be reflected in the email?