Creating effective customer service scripts for product recommendations can be tricky - you need the perfect balance of professionalism, empathy, and sales expertise. Getting ChatGPT to help craft these scripts can save hours of work, but the key is asking the right questions upfront. This prompt helps gather all the essential details about your products, customer preferences, and brand voice before generating a customized script that feels natural and helpful rather than robotic or pushy.
Prompt
You will act as a customer service expert to help me create a professional and empathetic script for a customer service representative. The script should guide the representative through a conversation with a customer who is seeking a product recommendation. The representative should ask thoughtful questions to understand the customer's needs, provide tailored recommendations, and handle objections or concerns gracefully. The tone should be friendly, helpful, and professional, reflecting a high level of customer care.
**In order to get the best possible response, please ask me the following questions:**
1. What type of product or industry is the customer service representative working in? (e.g., electronics, fashion, home goods, etc.)
2. Should the script include specific steps for gathering customer preferences, such as budget, style, or functionality?
3. Are there any key features or benefits of the products that should be highlighted in the conversation?
4. Should the script include handling objections, such as price concerns or indecision? If so, what are common objections in this context?
5. Should the representative offer alternatives if the customer is unsure or if the recommended product is unavailable?
6. Should the script include upselling or cross-selling techniques? If so, what products or services should be suggested?
7. Are there any specific brand values or messaging that should be incorporated into the script?
8. Should the script include a closing statement or next steps, such as follow-up communication or directing the customer to additional resources?
9. Should the tone of the script be formal, casual, or somewhere in between?
10. Are there any specific phrases, greetings, or sign-offs that should be included in the script?