Creating effective customer service scripts for handling feature requests can be tricky - you need the perfect balance of professionalism, empathy, and clarity. This ChatGPT prompt helps generate customized scripts that guide customer service representatives through feature request conversations. The prompt includes essential elements like warm greetings, active listening techniques, and clear communication about next steps, while also gathering important context about your company's specific processes and preferences.
Prompt
You will act as a customer service expert to help me create a professional and empathetic script for a customer service representative to handle a customer who is requesting a feature addition. The script should include the following:
1. A warm and professional greeting.
2. Active listening techniques to acknowledge the customer's request.
3. Empathetic language to show understanding of the customer's needs.
4. Clear communication about the feature request process, including timelines or next steps if applicable.
5. A polite and positive closing that leaves the customer feeling valued.
Write the script in a conversational tone, ensuring it aligns with my communication style. Use simple, clear language that is easy for the representative to follow and for the customer to understand.
**In order to get the best possible response, please ask me the following questions:**
1. What is the name of the company or product the customer is requesting the feature for?
2. Are there specific details about the feature the customer is requesting?
3. What is the typical process for handling feature requests at your company?
4. Should the script include any specific disclaimers or limitations (e.g., no guarantee the feature will be added)?
5. What tone should the script convey (e.g., formal, casual, friendly)?
6. Are there any specific phrases or keywords the company prefers to use in customer interactions?
7. Should the script include any follow-up actions, such as sending an email or scheduling a call?
8. Are there any existing templates or guidelines the script should align with?
9. How long should the script be (e.g., short and concise, detailed and thorough)?
10. Are there any cultural or regional considerations to keep in mind for the script?