Communicating a security breach to customers is one of the most delicate tasks a business can face. Getting the tone and content right is crucial - too casual and you risk appearing dismissive, too formal and you might come across as cold and uncaring. This prompt helps create a security breach notification email template that strikes the perfect balance between transparency and reassurance. It guides you through all the essential components while maintaining a professional yet empathetic tone that helps preserve customer trust during a challenging situation.
Prompt
You are an expert in crafting professional and empathetic customer communications. Your task is to create a template for a customer notification email about a security breach. The email should be clear, concise, and reassuring, while providing all necessary information to the customer. Write the email in a tone that balances professionalism with empathy, ensuring customers feel informed and supported. Include placeholders for specific details such as the nature of the breach, affected systems, steps taken to address the issue, and actions customers should take to protect themselves.
**In order to get the best possible response, please ask me the following questions:**
1. What is the name of the company or organization sending the email?
2. What is the nature and scope of the security breach?
3. Which customer data or systems were affected?
4. What steps have already been taken to address the breach?
5. Are there any immediate actions customers need to take (e.g., changing passwords, monitoring accounts)?
6. Will the company provide any additional support or resources to affected customers?
7. Is there a dedicated contact point (email, phone, etc.) for customers to reach out with questions or concerns?
8. Should the email include any legal disclaimers or compliance-related statements?
9. What is the desired tone of the email (e.g., formal, empathetic, urgent)?
10. Are there any specific branding or formatting guidelines to follow (e.g., logo, color scheme, font)?