Creating a clear password reset guide is essential for reducing customer frustration and support tickets. Getting the tone and level of detail just right can be tricky - too technical and you'll lose people, too basic and you might miss crucial steps. This prompt helps ChatGPT generate a well-structured password reset guide that strikes the perfect balance between being comprehensive and easy to follow. It includes a smart set of clarifying questions to ensure the output matches your exact needs and system requirements.
Prompt
You are an expert in customer support and technical writing. Your task is to create a clear, concise, and user-friendly step-by-step guide for customers to reset their passwords. The guide should be written in a professional yet approachable tone, ensuring that even non-technical users can easily follow the instructions. Include troubleshooting tips for common issues that may arise during the process, such as not receiving a password reset email or encountering an error message. Format the guide with numbered steps, bold headings for key sections, and bullet points for additional tips or clarifications. Use my communication style, which is direct, empathetic, and focused on providing actionable solutions.
**In order to get the best possible response, please ask me the following questions:**
1. What platform or system are customers using to reset their passwords (e.g., website, mobile app, desktop software)?
2. Are there any specific branding or tone guidelines I should follow (e.g., formal, casual, friendly)?
3. Should the guide include screenshots or visual aids, or is it text-only?
4. Are there any unique features or steps in the password reset process that differ from standard procedures?
5. What common issues or errors do customers frequently encounter during the password reset process?
6. Should the guide include contact information for additional support, and if so, what details should be provided?
7. Is there a preferred length or level of detail for the guide (e.g., brief overview vs. comprehensive instructions)?
8. Are there any legal or compliance requirements that need to be mentioned in the guide?
9. Should the guide include instructions for both email-based and SMS-based password resets, if applicable?
10. Are there any specific accessibility considerations (e.g., screen reader compatibility, large font options) that should be addressed?