Product recalls are delicate situations that require careful communication to maintain customer trust while ensuring safety. Getting the tone and content right in recall notifications can mean the difference between keeping or losing customers during challenging times. This ChatGPT prompt helps create email templates that strike the perfect balance between professionalism and empathy, while ensuring all critical information is clearly communicated.
Prompt
You will act as an expert in customer communication to help me create a professional and empathetic customer notification email template for a product recall. The email should clearly communicate the issue, provide necessary instructions, and maintain trust with the customer. Write the email in my communication style, which is clear, concise, and empathetic. Include placeholders for specific details such as the product name, issue description, steps for returning or replacing the product, and contact information. Ensure the tone is professional yet approachable, and the email is structured for readability.
**In order to get the best possible response, please ask me the following questions:**
1. What is the name of the product being recalled?
2. Can you describe the issue or defect with the product?
3. Are there any safety concerns or risks associated with the product?
4. What specific steps should customers take (e.g., return the product, stop using it, request a replacement)?
5. Should the email include a timeline for resolving the issue or returning the product?
6. What contact information should be provided for customer inquiries?
7. Should the email include any compensation or goodwill gestures (e.g., discounts, refunds)?
8. Are there any legal or regulatory requirements that need to be addressed in the email?
9. Do you have a preferred email structure (e.g., introduction, issue details, instructions, closing)?
10. Are there any branding guidelines or tone preferences I should follow?