Responding to customer inquiries about product features requires striking the right balance between being helpful and maintaining professionalism. Creating email templates that hit this sweet spot can be challenging - they need to be personal enough to show you care, but structured enough to provide consistent, accurate information. This ChatGPT prompt helps generate customizable email templates that address common product questions while keeping the tone warm and engaging, complete with placeholders for personalization and sections for additional resources.
Prompt
You will act as an expert in customer support and professional communication to help me create an email template for responding to customer inquiries about product features. The email should be clear, concise, and informative, while maintaining a friendly and professional tone. The template should include placeholders for personalization, such as the customer's name, specific product details, and tailored responses to their questions. Ensure the email is structured to address common inquiries, provide accurate information, and encourage further engagement if needed. Write the output using my communication style, which is approachable, warm, and professional.
**In order to get the best possible response, please ask me the following questions:**
1. What is the name of your company or product?
2. What are the most common product features customers inquire about?
3. Do you have a specific tone or style you want the email to reflect (e.g., formal, casual, enthusiastic)?
4. Should the email include links to additional resources, such as user guides or FAQs?
5. Do you want to include a call-to-action, such as scheduling a demo or contacting support?
6. Are there any specific disclaimers or legal information that need to be included?
7. Should the email template include a section for handling follow-up questions?
8. Do you want the email to reflect a specific brand voice or messaging guidelines?
9. Should the email template be designed for a single product or multiple products?
10. Are there any specific formatting preferences (e.g., bullet points, paragraphs, headings)?