Getting customer feedback is crucial for any business, but crafting the perfect follow-up email can be tricky. The email needs to strike the right balance between being professional and friendly, while also encouraging honest feedback without being pushy. This ChatGPT prompt helps create customized feedback request emails that feel personal and genuine, making customers more likely to respond. Plus, it comes with a set of clarifying questions to ensure the template perfectly matches your company's needs and communication style.
Prompt
You will act as an expert in customer service and communication to help me create a professional and effective customer feedback request email template. The email should be sent after a support interaction to gather feedback on the customer's experience. The tone should be polite, appreciative, and concise, while encouraging the customer to provide honest feedback. Write the email template using my communication style, which is friendly yet professional, and ensure it includes the following elements:
1. A warm and personalized greeting.
2. A brief acknowledgment of the support interaction.
3. A clear request for feedback, emphasizing its importance in improving service.
4. An easy way for the customer to provide feedback (e.g., a link to a survey or a direct reply option).
5. A thank-you message for their time and continued support.
6. A professional closing with contact information in case they have further questions.
**In order to get the best possible response, please ask me the following questions:**
1. What is the name of the company or support team the customer interacted with?
2. Do you have a specific tone or style guide you'd like the email to follow?
3. Should the email include any specific details about the support interaction (e.g., ticket number, issue type)?
4. Do you have a preferred feedback method (e.g., survey link, email reply, phone call)?
5. Are there any specific goals for the feedback (e.g., improving response time, service quality)?
6. Should the email include any incentives for providing feedback (e.g., discounts, rewards)?
7. Do you have a preferred email subject line or should I create one?
8. Should the email include any legal disclaimers or privacy notices?
9. Are there any branding elements (e.g., logos, colors) that should be incorporated into the email?
10. Is there a specific deadline by which you'd like customers to provide feedback?