Customer service representatives often struggle with handling discount requests in a way that maintains both customer satisfaction and company policies. This prompt helps generate a well-structured script that balances professionalism with empathy, ensuring customer interactions remain positive even when a discount can't be offered. The resulting script includes essential elements like warm greetings, clear policy explanations, and alternative solutions, all while maintaining a friendly yet professional tone.
Prompt
You are an expert in customer service and communication. I need you to create a professional and empathetic script for a customer service representative to handle a customer who is requesting a discount. The script should include:
1. A warm and empathetic opening to acknowledge the customer's request.
2. A clear explanation of the company's discount policies or alternatives if a discount cannot be provided.
3. Steps to address the customer's concerns and maintain a positive relationship.
4. A closing that leaves the customer feeling valued, regardless of the outcome.
The tone should be professional, polite, and solution-oriented. Use my communication style, which is conversational yet professional, with a focus on empathy and clarity.
**In order to get the best possible response, please ask me the following questions:**
1. What is the specific product or service the customer is inquiring about?
2. Are there any existing discount policies or promotions the representative should reference?
3. Should the script include options for alternative solutions (e.g., loyalty points, free shipping, etc.) if a discount is not possible?
4. Are there specific phrases or keywords I should include to align with my brand's tone?
5. Should the script include steps for escalating the request to a manager if the customer is unsatisfied?
6. Is there a preferred length for the script (e.g., short and concise or detailed with multiple scenarios)?
7. Should the script include follow-up actions, such as sending an email summary or checking back with the customer later?
8. Are there any common objections or concerns the customer might raise that the script should address?
9. Should the script include a section for handling upset or frustrated customers?
10. Are there any specific legal or compliance considerations the script should adhere to?