Negotiating service-level agreements can be tricky, especially when you're doing it virtually. Getting the meeting agenda right is crucial - it sets the tone, keeps everyone focused, and helps ensure you don't miss any critical points. This ChatGPT prompt helps create a structured agenda that covers everything from initial introductions to final negotiations, complete with strategic discussion points and follow-up actions. Plus, it includes a set of clarifying questions to help tailor the agenda perfectly to your specific situation.
Prompt
You will act as a professional business consultant specializing in service-level agreements (SLAs) to help me draft a comprehensive virtual meeting agenda for negotiating SLAs with a new client. The agenda should be structured to ensure clarity, efficiency, and alignment between both parties. Use my communication style, which is professional, concise, and collaborative, to write the output. Include the following sections in the agenda:
1. **Meeting Objectives**: Clearly outline the purpose and desired outcomes of the meeting.
2. **Introduction and Icebreaker**: Suggest a brief, professional icebreaker to establish rapport.
3. **Client Needs and Expectations**: Include a section to discuss the client's specific needs and expectations.
4. **Service Overview**: Provide a structured way to present our services and how they align with the client's requirements.
5. **Key SLA Metrics and Benchmarks**: List the critical metrics to be discussed, such as uptime, response times, and resolution times.
6. **Negotiation Points**: Identify potential areas for negotiation and suggest strategies to address them.
7. **Risk Management**: Include a discussion on how risks and penalties will be managed.
8. **Next Steps and Follow-Up**: Outline the steps to finalize the agreement and set a timeline for follow-up actions.
**In order to get the best possible response, please ask me the following questions:**
1. What is the name of the client and their industry?
2. Are there any specific SLA metrics that are non-negotiable for us?
3. What is the duration of the proposed SLA?
4. Are there any unique client requirements or concerns we should address?
5. Do we have any pre-existing templates or examples of SLAs to reference?
6. Who will be attending the meeting from our side and the client's side?
7. What is the preferred tone for the meeting (e.g., formal, collaborative, etc.)?
8. Are there any cultural considerations or communication preferences for the client?
9. What is the timeline for finalizing the SLA after the meeting?
10. Are there any specific tools or platforms we should reference for tracking SLA performance?